I. WHEN WILL MY ITEMS BE SHIPPED?
- All items are subject to a handling period before they are dispatched.
- Each order leaves the warehouse within 5-10 business days of payment or early.
- We will notify you by email when your items have been shipped.
- After processing and leaving the warehouse, items usually take between 10 to 30 business days to arrive at their destination but can take longer from time to time
II. WHEN WILL I RECEIVE MY ITEM(S)?
We will provide tracking information within 3-10 business days.
(Note that our International fulfillment centres do not ship during weekends or holidays)
Standard Shipping Times
United States 7-20 Days
Canada, Australia, United Kingdom, New Zealand 10-25 Days
Asia, Europe 10-30 Days
Mexico, South America, Caribbean 10-30 Days
Africa 10-35 Days
III. WHERE ARE MY ITEMS COMING FROM?
Although our fulfillment house is located in Asia, some of our speciality items are located in other countries such as Australia, Germany, United Kingdom and China.
- WILL MY ITEMS BE SENT IN ONE PACKAGE?
- For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
- Please keep this in mind when receiving deliveries.
- V. HOW CAN I MODIFY MY ORDER?
- We only allow order modification within 24 hours since payment.
- If you cannot connect to our ticket system above, please email to our support email: firstname.lastname@example.org
VII. CAN I RECEIVE MY ORDER IN MY COUNTRY?
We ship to more than 200 countries (United States US, Canada, Australia, New Zealand, United Kingdom, France, Spain, Germany, Netherlands, Belgium, Switzerland, Poland, Mexico, Brazil, United Arab Emirates, South Africa, etc...), and you can enjoy on all items sold on the Store.
VIII. HOW CAN I TRACK MY ORDER?
- We provide tracking numbers for all orders.
- It may take up to 3-5 business days after your order has shipped for your tracking information to become available online (it might take longer depending on how fast the postal services are processing shipments).
- You can track your order via below link: https://www.17track.net/en